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Drains and sewer: slow drains, backups and sewer lines.

Describe what your drains are doing, including sewer line concerns and replacement questions. Say which fixtures are affected.

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What people ask about

  • A sink, tub or shower that drains slowly
  • A drain that clogs again and again
  • Gurgling sounds or odors from drains
  • Water backing up in more than one fixture
  • Wet or sunken patches in the yard

Safe next steps

  • Stop running water into drains that are backing up.
  • Do not mix drain chemicals; they can be hazardous.
  • Note which fixtures are affected and which are fine.
  • If sewage is inside, keep people and pets away from it.

What to tell the office

  • Address and city
  • Which fixtures are affected
  • How long it has been happening
  • Any earlier drain or sewer work you know of
  • Whether it is a home or a commercial property

Photos that help

  • The affected fixture or floor drain, from a normal standing distance
  • A cleanout cap or yard area, if you know where it is
  • Wet or sunken ground outside
  • Do not lift covers or touch wastewater for a photo

Photos help: the quote form takes up to three. Gas smell, sparks or sewage indoors? Read the emergency guide first.

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