What people ask about
- No hot water, or water that runs lukewarm
- Water pooling around the tank
- Rumbling or popping noises
- Replacing an older unit
- Rust-colored hot water
All services
Water heaters: hot water problems and replacement.
No hot water, a leaking tank, or a replacement question. Share what you know about the unit and the office takes it from there.
Safe next steps
- If you smell gas, leave the building and call 911 and your gas utility.
- Do not open up or work on the gas or electrical parts yourself.
- If the tank is leaking and you can safely reach the cold supply valve, you may close it.
- Take a photo of the unit label if it is easy to read.
What to tell the office
- Address and city
- Tank or tankless, gas or electric, if you know
- Age of the unit, if known
- What you are seeing and when it began
- Where the unit is (attic, garage, closet) and any access issues
Photos that help
- The rating label, read from a safe distance
- The area around the tank, to show access
- Visible rust, staining or moisture on the outside
- Do not open panels or remove covers for a photo
Photos help: the quote form takes up to three. Gas smell, sparks or sewage indoors? Read the emergency guide first.